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Introduction
Look, we're not lawyers - we're gearheads who happen to run a shop. But your privacy matters to us, probably more than it does to most dealerships.
At Voidhaven Frontier Auto Service, we've been working on trucks and performance vehicles since... well, let's just say we've seen the internet go from dial-up to whatever this is now. Point is, we get that your info is important, and we're not gonna mess around with it.
This policy explains what we collect when you bring your rig in, book online, or just check out our site. We're keeping it real - no legal mumbo-jumbo unless we absolutely have to.
Personal Stuff
When you book an appointment or call us up, we're gonna need the basics:
- Your name (obviously)
- Phone number so we can call when your truck's ready
- Email if you want digital receipts instead of paper ones
- Address for warranty paperwork and such
- Payment info - but we don't store credit card numbers, that's all through our payment processor
Vehicle Information
Kinda need to know what we're working on, right?
- Make, model, year, VIN - standard shop stuff
- Mods you've already done (helps us not void anything)
- Service history if you've been here before
- Photos of your ride when needed for insurance or custom work
Website Data
Like pretty much every site nowadays, we collect some tech stuff:
- IP address and browser info
- Pages you visit on our site
- How long you stick around
- Device type (helps us make the site not suck on mobile)
We're not selling your email to spam lists or anything sketchy. Here's what we actually do with your info:
Running the Shop
- Scheduling your appointments (duh)
- Calling or texting when your vehicle's done
- Sending invoices and receipts
- Keeping records for warranty work
- Ordering the right parts for your specific rig
Communication
- Answering questions about services or pricing
- Following up on custom job quotes
- Reminder texts for scheduled maintenance (only if you opt in)
- Occasional emails about new services - not gonna spam you though
Improving What We Do
- Figuring out which services folks actually want
- Making the website easier to navigate
- Tracking which performance packages are popular
Legal Stuff
Sometimes we gotta keep records for insurance, tax purposes, or if something goes sideways legally. It's boring but necessary.
We're pretty protective of your info, but there's a few situations where we gotta share it:
Service Partners
- Parts Suppliers: Need your vehicle info to get the right components
- Payment Processors: Stripe or whoever handles the credit card transactions
- Specialty Shops: If we outsource something like custom fab work, they'll need basic details
Legal Requirements
If the cops show up with a warrant, or there's some legal thing we gotta comply with, yeah - we'll share what we're legally required to. Hopefully never happens though.
Business Transfers
If we ever sell the shop (not planning on it), your service records would transfer to the new owners. That's just how it works.
What We DON'T Do
- Sell your email to marketing lists
- Give your phone number to telemarketers
- Share your vehicle details with random third parties
- Post about your custom build without asking first
We take security seriously - probably more than some big chain shops do, honestly.
Technical Safeguards
- SSL encryption on the website (that little lock icon in your browser)
- Secure databases with restricted access
- Regular backups in case something crashes
- Firewall protection and updated software
Physical Security
- Locked file cabinets for paper records
- Office computers password-protected
- Security cameras around the shop
- Only staff members have access to customer files
Employee Training
Everyone on the team knows not to leave customer info lying around or share it carelessly. We're all about that professional discretion thing.
Yeah, we use cookies. Not the edible kind - the internet kind that helps the site remember stuff.
What Cookies Do
- Essential Cookies: Keep you logged into the booking system, remember your cart
- Analytics Cookies: Tell us which pages get viewed most (helps us know what content matters)
- Preference Cookies: Remember your choices like language settings
Third-Party Cookies
We use Google Analytics to see how folks use the site. They set their own cookies. You can block 'em if you want - won't break anything important.
Managing Cookies
Most browsers let you control cookies in settings. Block 'em all if you want, but some stuff might not work right. Your call.
Under Canadian privacy laws (PIPEDA and all that), you've got rights. Here's what you can do:
Access Your Information
Wanna know what we've got on file about you? Just ask. We'll show you what info we're holding - service records, contact details, whatever.
Correct Your Information
If something's wrong (wrong phone number, outdated address), let us know and we'll fix it. Pretty straightforward.
Delete Your Information
Want us to delete your data? We can do that, but heads up - we might need to keep some stuff for legal or warranty reasons. We'll be straight with you about what we can and can't delete.
Opt Out of Marketing
Don't wanna get emails about new services? No worries. Click unsubscribe or tell us directly. You'll still get important stuff like appointment reminders though.
Data Portability
Need your service history for another shop? We can export that for you - usually as a PDF or whatever format works.
How to Exercise These Rights
Just shoot us an email at service@voidhavenfrontier.info or call (604) 555-0187. We'll handle it within 30 days, usually faster.
We don't keep your stuff forever - that'd be weird and unnecessary.
- Active Customer Records: As long as you're bringing your rig in, we keep your info current
- Service History: Usually 7 years for warranty and tax purposes
- Financial Records: 7 years (Canadian tax law requirement)
- Marketing Lists: Until you unsubscribe or we notice you haven't engaged in ages
- Website Data: Analytics usually aggregate after a year
After that? We securely delete or destroy it. Shred paper files, wipe digital records - the whole nine yards.
Our services aren't for kids. You gotta be 18+ to book with us or make purchases. If we somehow end up with info from someone under 18, let us know and we'll delete it immediately.
That said, if a parent brings their teenager's first car in for service, the parent's info is what we use.
Got questions about this privacy stuff? Something doesn't make sense? Just wanna chat about how we handle your data?
Get in Touch
Phone: (604) 555-0187
Email: service@voidhavenfrontier.info
Address: 1847 Frontier Boulevard, Unit 12, Surrey, BC V3T 4K9, Canada
Filing a Complaint
If you think we've messed up with your privacy, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly? Talk to us first. We'll do our best to make it right.
Changes to This Policy
We might update this policy sometimes - usually when laws change or we add new services. When we do, we'll update that "Last Updated" date at the top and maybe send an email if it's a big change.
Check back once in a while if you're curious. Or don't - we're not your parents.
